Privacy Policy

Last updated: 25 June 2025

TrendMart Inc. ("TrendMart", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of merchants and their customers. This Privacy Policy explains how we collect, use, store, and share data when you use our software-as-a-service platform ("TrendMart AI") via the Shopify App Store or other supported integrations.

By using TrendMart AI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Merchant Data

When you install or use the TrendMart app, we collect the following information from your Shopify store:

  • Store name and domain
  • Owner/admin name and email
  • Installed apps and usage behavior
  • Billing and subscription information (via Stripe)

b. Customer Data (if applicable)

If you grant permissions that allow TrendMart to access customer-related data, we may process:

  • Order and transaction history
  • Product interactions and returns
  • Country, region, and geolocation metadata

Note: We do not access or store customer names, addresses, emails, or phone numbers unless explicitly required and approved through Shopify's protected data request process.

2. How We Use Your Data

We use collected data to:

  • Provide and maintain the TrendMart service
  • Generate store analytics
  • Deliver visual reports and natural language responses
  • Improve model accuracy and app performance
  • Communicate updates or support inquiries

We do not sell, rent, or share personal data with third parties for marketing purposes.

3. Data Sharing and Subprocessors

To operate our service, we use trusted third-party providers:

Sub-ProcessorPurpose
Amazon Web ServicesHosting and data storage
Google Cloud (Gemini)Large language model inference

These subprocessors are contractually bound to handle your data securely and in compliance with privacy laws.

4. Data Storage and Security

All data is stored securely using:

  • Row-level multi-tenant data isolation
  • Role-based access control
  • Industry-standard encryption (in transit and at rest)

TrendMart is hosted in Canada via AWS and follows data protection best practices aligned with PIPEDA, GDPR, and Shopify's Protected Customer Data Requirements.

5. Your Rights

You have the right to:

  • Access your stored data
  • Request correction or deletion of inaccurate data
  • Withdraw app access at any time from your Shopify Admin dashboard

To make a data request, contact: kross.li@trendmart.ai

6. Data Retention

We retain merchant and customer data only for as long as necessary to provide the service. Upon app uninstallation or contract termination, your data will be deleted from our live systems within 30 days, unless otherwise required by law.

7. Children's Privacy

TrendMart is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or in-app messages. Continued use of the service after such changes indicates your acceptance.

9. Contact Us

For questions, concerns, or data inquiries, contact us at:

Kross Li
TrendMart Inc.
Email: kross.li@trendmart.ai
Registered Address: 4892 Westmount Ave., Montréal, QC H3Y 1Y1, Canada